Refund policy
Refund Policy
At Pop Up Cane, we want you to be completely satisfied with your purchase. If you're not happy with your cane for any reason, we're here to help.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return To start a return, please contact us at acrancer@gmail.com with your order number and reason for return. We will provide you with return instructions and a return authorization.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges If you received a defective or damaged item, we will gladly exchange it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Non-Returnable Items
- Items returned after the 30-day window
- Items that show signs of use or damage not caused by a manufacturing defect
- Items returned without prior authorization
Return Shipping Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for lost returns.
International Returns International customers are responsible for all return shipping costs and any applicable customs fees. Original shipping charges are non-refundable.